FAQ Page
Ordering
Q: How do I place an order?
A: To place an order, simply browse our collection, select the items you love, choose your size and color, and add them to your cart. Once you have everything you need, click on the cart icon and follow the checkout process.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We process orders quickly, so changes or cancellations are not guaranteed.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options. You can view all available payment methods at checkout.
Shipping
Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days, while expedited shipping options can deliver within 2-3 business days. Shipping times may vary based on your location and during peak seasons.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our return policy page for more information on how to initiate a return.
Q: How do I return an item?
A: To return an item, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
Q: Can I exchange an item?
A: Yes, exchanges are available for different sizes or colors of the same item. If you would like to exchange for a different item, please return the original item and place a new order.
Products
Q: How do I know what size to order?
A: Please refer to our size chart available on each product page. If you have any questions or need further assistance, feel free to contact our customer service team.
Q: Are the colors in the photos accurate?
A: We strive to display our products as accurately as possible. However, due to different monitor settings, the actual color of the item may vary slightly from what you see on your screen.
Promotions & Discounts
Q: Do you offer discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.
Q: How do I use a coupon code?
A: To use a coupon code, enter it in the designated field at checkout and click "Apply." The discount will be reflected in your total.
Q: Can I use more than one coupon code at a time?
A: Only one coupon code can be applied per order.
Account & Newsletter
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders, save your favorite items, and enjoy a faster checkout process.
Q: How do I sign up for the newsletter?
A: You can sign up for our newsletter at the bottom of our homepage. Enter your email address to receive updates on new arrivals, promotions, and exclusive offers.
Contact Us
Q: How can I contact customer service?
A: You can contact our customer service team via email at support@mysassystitch.com. Our team is available Monday to Friday from 9 AM to 5 PM (PST).
Q: Where are you located?
A: Our headquarters are located in Los Angeles, CA. We do not have a physical store, but you can shop our entire collection online.
If you have any other questions not covered here, please feel free to reach out to our customer service team. We're here to help!
Q: How do I place an order?
A: To place an order, simply browse our collection, select the items you love, choose your size and color, and add them to your cart. Once you have everything you need, click on the cart icon and follow the checkout process.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We process orders quickly, so changes or cancellations are not guaranteed.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options. You can view all available payment methods at checkout.
Shipping
Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days, while expedited shipping options can deliver within 2-3 business days. Shipping times may vary based on your location and during peak seasons.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our return policy page for more information on how to initiate a return.
Q: How do I return an item?
A: To return an item, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
Q: Can I exchange an item?
A: Yes, exchanges are available for different sizes or colors of the same item. If you would like to exchange for a different item, please return the original item and place a new order.
Products
Q: How do I know what size to order?
A: Please refer to our size chart available on each product page. If you have any questions or need further assistance, feel free to contact our customer service team.
Q: Are the colors in the photos accurate?
A: We strive to display our products as accurately as possible. However, due to different monitor settings, the actual color of the item may vary slightly from what you see on your screen.
Promotions & Discounts
Q: Do you offer discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.
Q: How do I use a coupon code?
A: To use a coupon code, enter it in the designated field at checkout and click "Apply." The discount will be reflected in your total.
Q: Can I use more than one coupon code at a time?
A: Only one coupon code can be applied per order.
Account & Newsletter
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders, save your favorite items, and enjoy a faster checkout process.
Q: How do I sign up for the newsletter?
A: You can sign up for our newsletter at the bottom of our homepage. Enter your email address to receive updates on new arrivals, promotions, and exclusive offers.
Contact Us
Q: How can I contact customer service?
A: You can contact our customer service team via email at support@mysassystitch.com. Our team is available Monday to Friday from 9 AM to 5 PM (PST).
Q: Where are you located?
A: Our headquarters are located in Los Angeles, CA. We do not have a physical store, but you can shop our entire collection online.
If you have any other questions not covered here, please feel free to reach out to our customer service team. We're here to help!
